Auto Transport Reviews help the Car Shipping Ecosystem weed out the bad actors (which is not entirely one-sided!) Watch “The Transport Guy” for an example of a real-life Auto Transport review.
“The Transport Guy” Brings life to Auto Transport Reviews
“It’s Not All About You. It’s All About The Car.” So you need to ship a car but he’s the transport guy, right? Let’s talk about that. Let’s talk about Car Shipping. And, yes, thank you for watching Auto Transport Intel – where Auto Transport meets Reality. Where Real Auto Transport Drivers, Car Shipping Customers and Auto Transport Brokers Give Real Auto Transport Reviews.
Not everyone seems to understand the Auto Transport Industry. #ThisIsCarHauling. This is not Pizza Delivery Auto Transport and it’s not drive through Car Shipping. It’s not car Car Delivery by Drone and it’s not Easy-Peasy Lemon-Squeezy Door-To-Door Snap-Your-Fingers Guaranteed-Pinky-Swear Do-Me-A-Favor Auto Transport. This is real life. And it’s time to stop pretending this is a vending machine. There is no Instant Car Shipping. Be realistic when you read other Auto Transport Reviews. Real auto transport industry logistics is not simple, but professionalism is required (of course). So let’s take a look at this day-in-the-life auto transport review:
A DAY-IN-THE-LIFE AUTO TRANSPORT REVIEW
THE TRANSPORT GUY knocks on the front of THE CUSTOMER LADY who IMMEDIATELY comes FLYING OUT the front door.
CUSTOMER LADY: “Oh, my god! Are you the transport guy?”
THE TRANSPORT GUY: “Afternoon, ma’am.”
CUSTOMER LADY: “You were supposed to be here hours ago and now I’m late for Strawbu!”
THE TRANSPORT GUY: “Now hold on there, ten and two. I’m right on time. Uh, what’s a Strawbu?”
SHE is clearly LIVID about her time, but he thinks he has much bigger fish to fry.
CUSTOMER LADY: “Your company promised me a pick up time of 8am and now I’m late for work!”
THE TRANSPORT GUY: “Well…that auto broker awedn’t a told you that, ma’am. There’s all kinds of traffic problems out there. Customer’s don’t pay. Forklift drivers runnin’ late.”
CUSTOMER LADY: “That is not my problem! You are late!”
HE knows that ARGUING isn’t going to get her there any faster!
THE TRANSPORT GUY: “Okay there, lady. Can I just get the car keys and I can hit the road?”
CUSTOMER LADY: “I don’t like you.”
THE TRANSPORT GUY: “Ha ha. No problem there, ma’am. I just gotta do some paperwork here, mark down the damages, and then I’ll ‘skee-daddle’ outta here.”
SHE won’t let HIM off the HOOK that EASY!
WHAT DO OTHER SAY ABOUT YOUR AUTO TRANSPORT REVIEWS?
CUSTOMER LADY: “That’s your paperwork?”
THE TRANSPORT GUY: “You know…standard trucker paper bill of lading. ‘BOL?’ I fax it in with my invoice and then I get my money.”
CUSTOMER LADY: “You don’t have one of those electronic things like the FedEx or the UPS guy have?”
THE TRANSPORT GUY: “No, ma’am. I do not prescribe to those new-fangled, untrustworthy gadgets. I trust my eagle-eye work. This is how it’s always been done.”
CUSTOMER LADY: “But you’re hands are covered in grease and you’re sweating all over the place! What? Do you have a fax machine in your truck or something?”
SHE got his goat!
THE TRANSPORT GUY: “I’ll use it at the truck stop…or the auto auction…”
CUSTOMER LADY: “Are you even sure you know what you’re doing?
THE TRANSPORT GUY: “The keys, lady..?”
CUSTOMER LADY: “Have it your way, mister. But remember: Everybody hates paperwork.”
He’s got the keys (so whatever…)
THE TRANSPORT GUY: “If it ain’t broke…don’t fix it.”
This type of interaction between customer and service provider happens every hour of every day in the world we live in. So what’s the problem?
COMMUNICATION IS ESSENTIAL BEFORE TAKING YOUR AUTO TRANSPORT REVIEW ONLINE
It’s a conflict of expectations. Unrealistic expectations. The auto transport customer expects the car transporter to be there at an exact time and the transport driver expects the car shipping customer to be ready whenever he shows up. Both wrong! And frequently the auto transport broker did not set realistic expectations with the customer or the driver. How do we fix the problem?
Communication. Real and frequent communication is usually the answer to most problems. Good communication does not include unrealistic promises (by the auto transport broker) or being AWOL for three days in a row (that means you, customer and/or transport driver). Good communication does not mean foot-tapping and accusatory deposition questions. Real communication takes understanding, empathy and real world understanding.
In Auto Transport, you can either be frustrated or realistic. So what’s it gonna be?
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– Jay, The Car Hauling Dispatcher